Tell us the footprint
Share locations, departments, domains, communication workflows, and any known service issues.
Contact sales
Scope the right service model for your healthcare network.
Share your operating footprint, service requirements, and implementation goals. An account executive will review the details and follow up with a recommended path.
- Routing, monitoring, and service continuity priorities
- Audit evidence, retention, and archive retrieval needs
- Endpoint volume, locations, and rollout timeline
- Recommended service tier and supporting workstreams
How sales works
A structured online path from inquiry to recommended service scope.
Med Pulse uses online intake so account executives can review the right business context before the first follow-up. That keeps conversations focused on fit, service boundary, rollout needs, and coverage level.
Identify the service lines
We map the need to monitoring, security review, records, email continuity, advisory, or a combined package.
Review package fit
An account executive recommends the right coverage path by business size, support model, and risk profile.
Confirm next steps
Qualified opportunities move into scoping, implementation planning, and customer documentation review.
What to include
The best inquiries include the details that shape service design.
You do not need a perfect technical brief. A few practical details help Med Pulse recommend the right service model without unnecessary back-and-forth.
Organization profileLocations, departments, users, and whether the environment is single-site, multi-site, regional, or enterprise.
Workflow scopeMonitoring needs, archive and retrieval requirements, email continuity concerns, support expectations, and compliance review priorities.
Implementation contextImportant systems, domains, technical contacts, target timeline, and any production issues already affecting operations.
For prospective customers
Use the sales form for new service planning, package selection, implementation scoping, pricing questions, procurement documentation, and Business Associate Agreement review.
- Package selection by business size
- Service-line recommendations
- Implementation and rollout planning
For current customers
Use the support page for active service requests, technical triage, archive retrieval, portal access, security concerns, and production-impacting issues.
- Ticketed online support
- 24/7/365 on-call escalation for production-impacting issues
- Teams based in California, Texas, and New York
Email contacts
Reach the right Med Pulse team.
Use these addresses for general questions, help finding the right path, billing follow-up, account questions, and administrative inquiries.
Explore first
Not sure what to ask for yet? Start with a service line.
Infrastructure Monitoring
Visibility across the infrastructure signals that keep healthcare communications dependable: uptime, DNS resolution, server performance, bandwidth behavior, and application response.
Availability signals
Performance context
Resolution visibility
Learn more
Security & Compliance
Recurring security checks and review workflows for certificates, exposure, impersonation risk, audit logs, privacy readiness, and credential monitoring.
External posture
Brand and access signals
Compliance records
Learn more
Document & Fax Records
Retention, confirmation, and log-review services around fax-dependent healthcare workflows, without replacing the customer transmission system.
Retained evidence
Delivery context
Review workflows
Learn more
Email & Communication Continuity
Email screening, retention, continuity planning, and awareness services for teams that need dependable communication operations.
Message protection
Continuity planning
Retention and readiness
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Advisory & Consulting
Scheduled advisory cycles for security posture, compliance readiness, business continuity, and vendor-risk review.
Recurring posture review
Continuity preparation
Vendor and compliance context
Learn more
