Terms and conditions
These terms outline general expectations for use of the Med Pulse website, online inquiry flows, support channels, and service-related communications.
Effective date: August 23, 2026
You may use the website to learn about Med Pulse services, submit support requests, request sales follow-up, and access customer-facing resources. You agree not to misuse the website, interfere with its operation, or submit unlawful content.
Submitting a ticket or sales inquiry does not guarantee a specific service outcome or response time unless a separate written agreement states otherwise. Med Pulse will review online requests and route them through the appropriate operational path.
Customers are responsible for providing accurate contact, organization, endpoint, and service information when requesting support. Customers must also maintain appropriate internal controls for their users, systems, and regulated data.
Med Pulse provides tools and services intended to support healthcare communication workflows, but customers remain responsible for determining their own legal, regulatory, contractual, and operational requirements.
Published package information is provided for planning and sales conversations. Final pricing, service scope, setup fees, and implementation details may be confirmed through a written quote, order, statement of work, or customer agreement.
Med Pulse may update website content, service descriptions, and these terms from time to time. Continued use of the website after updates means you accept the revised terms for future website interactions.
Med Pulse provides ancillary monitoring, archive, notification, compliance, email continuity, and advisory services around customer communication workflows. Med Pulse does not provide the underlying fax transmission capability unless separately stated in a signed agreement.
Support is provided through online ticketing and triage. Production-impacting issues may be eligible for 24/7/365 escalation based on service tier, customer agreement, and operational impact.
Customers are responsible for maintaining accurate users, authorized contacts, internal access controls, endpoint security, and appropriate handling of regulated information. Med Pulse may suspend access or requests that create security, legal, or operational risk.
Where HIPAA or similar healthcare data obligations apply, business-associate terms must be reviewed and executed through the appropriate customer agreement. Website use alone does not create a Business Associate Agreement.
Online service path
Our team in California, Texas, and New York will route your request to the right account or support contact.
OpenText
Concord
Consensus eFax
Documo
Softlinx
Sfax
Retarus
Esker
Nextiva vFAX
WestFax
Biscom
ETHERFAX
All product and company names are trademarks of their respective owners. Compatibility does not imply endorsement or formal partnership.
