Contact Us

Client portal

Secure access for Med Pulse customers.

Authorized service contacts use the portal to open and track support tickets, request archive retrieval, coordinate routing updates, and access compliance documentation. Billing and cancellation are handled through a separate account-management process.

24/7/365On-call support escalation TicketedDocumented service requests ControlledArchive and compliance access

Support operations

Every request enters a documented support workflow.

Customers can submit service needs online, give our technical team the details required for triage, and keep production issues moving through the appropriate support path.

Ticket createdThe request is logged with organization, service area, priority, and technical context.Technical triageOur support team reviews impact and assigns the request to the right operational path.On-call escalationProduction-impacting issues can route to 24/7/365 support coverage.
Med Pulse a Sonic Health Company. Secure healthcare communications, support, and compliance workflows.
Corporate Mailing Address9535 Forest Lane, Suite 114J
Dallas, TX 75243
Compatible systems and supported ecosystems Med Pulse supports ancillary monitoring, archive, notification, and service workflows around customer environments using common healthcare fax and document platforms.

All product and company names are trademarks of their respective owners. Compatibility does not imply endorsement or formal partnership.

Cookie preferences

Med Pulse uses essential cookies for site security, form handling, and saved preferences. Optional analytics help us understand site performance.

Technical FAQ