Information we collect
We collect information you submit through forms and support requests, including name, work email, organization, service context, message details, and related operational information needed to respond to the request.
Privacy policy
How Med Pulse handles customer and website information.
This policy summarizes the information Med Pulse collects through its website, service inquiry forms, support tickets, and customer communication workflows.
Effective date: August 23, 2026
How we use information
We use submitted information to respond to inquiries, create and triage support tickets, coordinate service reviews, provide account follow-up, improve website performance, and maintain records connected to customer communications.
Cookies and preferences
Essential cookies support site security, form behavior, and saved privacy preferences. Optional analytics cookies may be used only to understand website usage and improve the visitor experience.
Service and support records
Support tickets and service requests may include operational details about affected services, endpoints, locations, priorities, and technical descriptions. These records help our team document the issue and route work appropriately.
Sharing and vendors
Med Pulse does not sell personal information. Information may be shared with trusted service providers when necessary to operate the website, deliver support, maintain platform infrastructure, or comply with applicable legal obligations.
Customer choices
You may contact Med Pulse to request updates to submitted contact information or to ask questions about privacy practices. Certain records may need to be retained for operational, legal, security, or compliance reasons.
Protected health information
Med Pulse services may support workflows adjacent to healthcare communications. Customers should avoid submitting unnecessary protected health information through public website forms. PHI handling, where applicable, is governed by the customer agreement and any executed Business Associate Agreement.
Retention
Website inquiries, support tickets, service records, and archive request context may be retained for operational follow-up, security review, compliance support, customer account history, and legal obligations. Retention periods may vary by service tier and written agreement.
Security measures
We use administrative, technical, and operational safeguards intended to protect submitted information. No online system can be guaranteed to be risk-free, so customers should use the support channel for suspected unauthorized access or sensitive service concerns.
Subprocessors
Med Pulse may rely on infrastructure, hosting, email, analytics, security, and operational vendors to run the website and support services. Procurement and subprocessor questions can be routed through sales or support.
Contact
Privacy questions are handled online.
Submit a request through the contact or support page and the appropriate Med Pulse team member will review it.
