Data protection
Customer requests and operational records are handled through controlled workflows designed to protect sensitive healthcare communications and reduce unnecessary exposure.
Security overview
Security controls for healthcare communications teams.
Med Pulse is designed for organizations that need controlled transmission workflows, documented support activity, and practical safeguards for healthcare communications.
Security postureOperational controls
PHIHandling supportAuditEvent recordsMFAAccess guidance
Transmission and ticket context retained for reviewLeast-privilege access practices for internal support workOnline support workflows for documented communication
Control framework
Built around confidentiality, availability, and accountability.
Operational continuity
Support intake, routing review, and escalation procedures are structured so service-impacting issues can be triaged and worked by the right technical path.
Audit readiness
Tickets, service notes, delivery context, and archive requests create a clearer record for internal reviews, compliance conversations, and recurring account governance.
Trust center
Security and compliance information for procurement, IT, and operations teams.
Med Pulse supports the service layer around healthcare communication workflows. Security reviews can include scope, support processes, data handling, retention expectations, and BAA/DPA requirements.
HIPAA and BAA boundary
Med Pulse can route Business Associate Agreement and data-processing questions through sales or support. Customers remain responsible for determining their own covered-entity, business-associate, and regulatory obligations.
Incident response
Production-impacting issues enter the 24/7/365 escalation path. Security concerns, suspected unauthorized activity, or sensitive-data questions should be submitted through support for documented review.
Status visibility
Customers can use the status page and ticket workflow to understand service availability, current operating posture, and follow-up steps during active incidents or maintenance windows.
Infrastructure and access
Med Pulse follows practical least-privilege access practices for service work. Administrative access is limited to authorized personnel who need it to support customers, investigate issues, or maintain the platform.
- Role-aware access to operational systems
- Customer support requests tracked through documented ticket workflows
- Security-conscious handling of archive and compliance materials
Transmission workflow
The platform is organized around secure intake, delivery confirmation, support context, and retrievable operational records. Where customers require specific configurations, Med Pulse works through documented implementation and support paths.
- Delivery and service events captured for review
- Support escalation available for production-impacting issues
- Archive retrieval requests handled through controlled online intake
Compliance support
Med Pulse helps healthcare organizations maintain stronger operational evidence around communications activity. Customer compliance obligations may vary, so legal, regulatory, and internal policy determinations should be reviewed with qualified advisors.
- Support for healthcare communication documentation needs
- Business Associate Agreement request path available through sales/support
- Review-oriented service records for audit preparation
Team coverage
Support and service operations are coordinated by teams based in California, Texas, and New York, with online communication channels used to keep requests documented and routed efficiently.
- Online ticketing for support requests
- 24/7/365 on-call escalation for production-impacting issues
- Account follow-up for service planning and tier selection
Retention and logging
Retention periods, archive scope, and logging expectations are defined by service tier, customer configuration, and written agreement. Support records are retained to help with follow-up, audit preparation, and operational continuity.
- Ticket history connected to customer requests
- Archive retrieval details captured for review
- Retention terms confirmed during implementation
Vendors and subprocessors
Med Pulse may use trusted infrastructure, communication, hosting, email, and operational vendors to deliver the website and services. Subprocessor and vendor questions can be reviewed through the sales or support process.
- Vendor questions routed online
- Security documentation available by request
- Procurement review supported for qualified customers
Security contact
Security, privacy, and procurement questions are handled through documented online channels.
Use support for active security concerns or contact sales for procurement documentation, BAA/DPA review, implementation scope, and service architecture questions.
